IELTS Speaking Questions, Model Answers & Vocabulary

Part 3Topic 9 - Shopping & MoneyEasy-Intermediate

How is online shopping so popular these days?

Tại sao mua sắm trực tuyến lại phổ biến đến vậy trong thời gian gần đây?

[POINT]Point

Online shopping is popular because it combines convenience, wide selection and easy price comparison.

[EXPLAIN]Explain

People can shop at any time, use digital payment and receive products without travelling.

[EXAMPLE]Example

A busy worker can compare several sellers during a lunch break and arrange home delivery in minutes.

[EXTEND]Extend

Better logistics and buyer reviews have also increased trust, so online shopping now feels normal rather than risky for many everyday purchases.

Part 3Topic 9 - Shopping & MoneyEasy-Intermediate

Would you buy things in the shops which you have made complaints before?

Bạn có còn mua hàng ở những cửa hàng mà trước đây bạn đã từng khiếu nại không?

[POINT]Point

I might go back to a shop after a complaint if the problem was handled fairly and professionally.

[EXPLAIN]Explain

Good complaint handling can restore trust and show that the business takes customers seriously.

[EXAMPLE]Example

If a faulty product was replaced quickly, I would probably give the shop a second chance.

[EXTEND]Extend

However, once bitten, twice shy: if staff were rude or the same problem happened repeatedly, I would choose another retailer.

Part 3Topic 9 - Shopping & MoneyEasy-Intermediate

Are there any disadvantages to set up customer service?

Việc thiết lập dịch vụ khách hàng có những nhược điểm nào?

[POINT]Point

Setting up customer service has costs, although these are usually outweighed by the benefits.

[EXPLAIN]Explain

Businesses need staff, training and systems, which increase service costs and staff workload.

[EXAMPLE]Example

A small company may struggle to provide support across phone, email and social media at the same time.

[EXTEND]Extend

Customer expectations can also rise once a service channel exists, but clear procedures and realistic response times can keep these disadvantages manageable.

Part 3Topic 9 - Shopping & MoneyEasy-Intermediate

What is the most common technology used by people in your country, and the second most?

Công nghệ nào được người dân ở nước bạn sử dụng phổ biến nhất, và công nghệ nào phổ biến thứ hai?

[POINT]Point

The smartphone is probably the most commonly used technology in my country, followed by personal computers or laptops.

[EXPLAIN]Explain

Smartphones combine communication, mobile internet, payments, entertainment and work tools in one device.

[EXAMPLE]Example

People use them throughout the day for messaging, maps, banking and shopping, while computers remain important for study and office work.

[EXTEND]Extend

Other daily technologies are widespread too, but few are used as frequently and personally as smartphones.

Part 3Topic 9 - Shopping & MoneyEasy-Intermediate

Are there any other places that need technology?

Còn nơi nào khác cần đến công nghệ không?

[POINT]Point

Many places still need more technology, especially schools, hospitals, transport systems and public services.

[EXPLAIN]Explain

Smart infrastructure can improve efficiency by connecting data, equipment and users more effectively.

[EXAMPLE]Example

A city could roll out digital traffic systems, while hospitals could use better records and remote consultation tools.

[EXTEND]Extend

Technology should solve real problems rather than be added for appearance, so investment needs to focus on accessibility, reliability and staff training.

Speaking
Practice

Speaking Part 3

How is online shopping so popular these days?

Would you buy things in the shops which you have made complaints before?

Are there any disadvantages to set up customer service?

What is the most common technology used by people in your country, and the second most?

Are there any other places that need technology?